Frequently asked questions

When is a good time to hire a secretary?

Experience has shown time and time again that your time is best spent focusing on your patients and leaving administrative work to someone else. Consultants who take this approach are more successful in growing their private practice and have happier patients.

We have created a pricing model which works perfectly for consultants who are only just embarking on this journey. Your potential patients will appreciate having a professional and timely response when they contact your office while you will only pay us in proportion to the amount of work and the size of your practice.

Can you hire additional support to work alongside the in-house team?

If you need additional support for your clinic, but feel hesitant to employ additional staff, outsourcing some of the work to us may be the perfect solution for you.

We can answer common questions by phone and email, prepare, file and send the medical correspondence, type up letters, collect payment and provide any other administrative support.

Is your data safe with Doctor's Secretary?

Each of our secretaries is hand picked to join our team, based on their dedication, professionalism, kindness and attention to detail. Our secretaries are familiar with the GDPR legislation and a DBS Check is available for each of us upon request. Where appropriate, our secretaries can go through additional online training if this is important for you and your clinic.

More information on how we handle your data can be found in our Privacy Policy

What is the cost of having a secretary?

The key benefit of signing up for our services is that you will be covered 9am to 5pm but you will only pay for the work we actually do. There are no hidden fees or fixed term contracts. Please contact us to get a quote.

Are you looking at ways to grow your private practice?

You may already have an established, steady influx of referrals from GPs, insurance companies and your peers. However if you are looking at ways of approaching patients directly, you may consider joining, if you haven't already, one of the online platforms where patients can look up consultants and leave reviews, such as Doctify.com or TopDoctors.co.uk.

Registering with insurance companies is an important first step when starting the private practice and you can find more information about registering as a provider here.

If you are looking to go beyond that, we have partnered up with Celestial Design to provide you with the best logo design, visual identity and website development as well as the award winning marketing experts Stellar Search. Both of our partners have a proven track record of providing excellent creative and marketing support for clients within the private healthcare sector and would be delighted to help you grow too.

Where can I find useful tips on starting my own practice?

We like the blogs and videos by Private Practice Ninja. Dr Cath Spencer-Smith, the Practice Ninja and a Sports Physician, has created a rich source of information and general tips on running a private practice. Her advice is practical and based on real life experience. Read her blog here

How much would it cost you to hire Doctor's Secretary?

Typically, our fee can be set as an hourly rate or a percentage of what you collect from your private practice each month. Please contact us to get a quote.

How to choose a practice management system?

Having tried several practice management systems, we wholehartedly recommend Carebit as our preferred practice management system because it is user friendly, reliable and offers many useful functionalities. Semble is another system we like using and some of our clients find its features and interfaces more suitable to the needs of their practice / clinic.

You can book a demo of each of the systems online:

Carebit: https://carebit.youcanbook.me/
Semble: https://www.semble.io/book-a-demo

Medical secretary services for UK based medical consultants